Infrastructure Management

Effective SharePoint infrastructure management is critical to ensuring a highly stable, well performing and secure platform.

Whether your preference is on-premise or cloud compatible infrastructure, we work with you to optimize your platform’s function and performance. SharePointROI’s full-service infrastructure management is inclusive of:

Technical Account Management

You are assigned a dedicated go-to SharePoint expert for issues, questions, and escalations. This individual also works with you via proactive strategic planning engagements to ensure you are getting the most out of your SharePoint investment. Our approach is guided by your feedback, ensuring that the growth of your platform fully addresses your specific business goals and needs.

 

Infrastructure Support and Monitoring

Your SharePoint environment will be looked after 24×7 as we perform SharePoint farm, server, application monitoring, and support of your mission critical SharePoint infrastructure. Our experienced consultants and technicians will put every effort into ensuring your infrastructure is properly configured and maintained to achieve long-term stability.

 

Same Day Resolution

Our industry-seasoned SharePoint staff coupled with our 15+ years experience working with on-premises and cloud-integrated SharePoint environments from 5-10,000 employees provide us with the in-depth knowledge to resolve all high priority tickets within the same day.

Our SharePoint Support Includes:

SharePoint End User Support

  • Day to Day SharePoint Support
  • Creation and Maintenance of Sites based on Available Templates
  • End User Support for Usage of Existing SharePoint Functionality
  • End User Support for Usage of SharePoint Features for New Business Needs
  • Trouble Tickets and Quick Resolution
  • Handling Requests for User Management and Access Requests
  • Escalation to local IT Support

SharePoint Ongoing Core Platform Support

  • Regular Backups of Sites
  • Integrated Monitoring and Management
  • Manage SharePoint Farm Usage Pattern
  • SharePoint Database Maintenance and Content Database Optimization
  • Weekly Health Monitoring to Identify Potential Issues
  • Disaster Recovery and Ensure Business Service Continuity

SharePoint Ongoing Core Platform Support

  • Advice on Security Model for SharePoint Applications
  • Release Management and Deployment for New Solutions
  • Recommendations on SharePoint Logical and Physical Architecture
  • Reporting of Site Usage and Routine Clean Up
  • Configuration Management of SharePoint Farm
  • Manage Third Party Applications and Updates

SharePoint Training

  • SharePoint Power User Training
  • SharePoint Business User Training
  • SharePoint Administrator Best Practices Training

SharePoint Business Consulting

  • SharePoint Roadmap
  • SharePoint Solution Offerings Recommendations
  • SharePoint Architectural Review

Support Channels

  • 24/7 Support
  • Support Portal
  • Email Support
  • Dedicated Phone Number

 

 

Testimonials

The fine folks at Softlanding have truly become an extension of our organization’s information technology team. They provide excellent service and expertise to our staff and are committed to understanding and supporting our client specific use of SharePoint.

Amanda V., Systems Group Manager, CLAC